[CoolAsIceCream]

CoolAsIceCream, on 24 April 2012 - 12:15 PM, said:

oh, and i wanna know, does it work for people who cancelled their order?

anyone? no gift for you?

[cleric]

i'm jealous. fuck you, topspin. fuck you for fucking me over on my sp shit. :thumbsdown:/>

[MonteLDS]

thirtyfour, on 24 April 2012 - 09:49 PM, said:

Um, that's really not the kind of attitude a company should be taking when they're trying to make up for being 3-4 weeks late on their original shipments.

it is what it is.

[Simon Belmont]

MonteLDS, on 25 April 2012 - 06:00 AM, said:

it is what it is.

Corporate metamorphosis complete.

[CoolAsIceCream]

MonteLDS, on 25 April 2012 - 06:00 AM, said:

it is what it is.

for fuck's sake!
monty, jesus fucking christ, man. I AM DISAPOINT!

[Drevpile]

MonteLDS, on 25 April 2012 - 06:00 AM, said:

it is what it is.

wow.

[ShamanO]

:jackyl:/>

[frednirv632]

http://files.sharenator.com/1_I_Dont_Want_to_Live_on_This_Planet_Anymore-s500x282-295658-580.jpg

[Dusty]

MonteLDS, on 24 April 2012 - 02:28 PM, said:

this is what you should do

https://app.topspin....unt/help_public

go to that site and there submit your issue. Make sure to chose "account management" as your issue type

Has anyone who tried to contact Topspin heard back? I can't find my receipt, so I requested my order number like Monte suggested...but I obviously need it sooner rather than later....

[matex]

I contacted them and they got back to me but didn't answer my question about my order number. So I decided to look at my bank statements online and found the number there beside the Topspin purchase. At least I hope thats the order number. I recieved a confirmation email so...

[thirtyfour]

matex, on 25 April 2012 - 07:29 PM, said:

I contacted them and they got back to me but didn't answer my question about my order number. So I decided to look at my bank statements online and found the number there beside the Topspin purchase. At least I hope thats the order number. I recieved a confirmation email so...

I just checked my old credit card statement online to verify this, and the number next to Topspin is not the same as my order number (looks more like a phone number, except that the "area code" is 023). Your order number should be an 8 digit number, and assuming their order numbers are sequential (they seem to be), should probably be somewhere in the range of 15000000-16600000 or so.

Aside: using my original reissue & flexi order numbers for reference, and calculating the number of days in between, topspin appears to receive an average of ~24000 orders per day. I'm certain not all of these orders are genuine (as it was possible to generate a 2nd, bogus flexi order while trying to figure out why their system was only working in IE), but it does go some way in explaining why their customer support isn't exactly punctual.

[Dusty]

So I'm probably screwed? Wahh :(/>

[CoolAsIceCream]

haven't people reported that topspin came back to them after they lost their order number?
i think you'll be fine.

and otherwise, NO GIFT FOR YOU! CONFIRMED BY TOP SPIN!

i'm going to laugh so hard if jukeboxfuckup shows up on the 1st of may only to see he just missed out on this opportunity. lol. that would be glorious.

[Deleted User Account]

ShamanO, on 24 April 2012 - 12:21 PM, said:

seriously you guys are bitching about this? I understand to a degree, but shit I didn't do the preorder so it pretty much sucks for me NO GIFT FOR ME :(/>

be grateful you are getting it. i'd drop the 10 bucks. hello flexi disc and not many people will have it.
#luckypeeps


right because it didn't cost anything to produce this item :rolleyes:/>

but that said, I still understand the whole problem of not getting your item on time, then promised a gift on delay.

... hilarious. You are. Not them.

[MonteLDS]

if someone was unable to get this submitted in time (say up to a month from now) I personally will make sure to see that they get it, even if I have to given them mine

[themadcaplaughs]

Word on the street (i.e. someone at Netphoria who happened to ask one of the TopSpin people on the phone) claims the first side is the instrumental version of "Frail and Bedazzled" and the other side is "Barbed Wire."

[paulandgemm]

anyone got anything other than pending on their live receipt?

[Simon]

Don't forget ya'll! You have to claim your 'sorry/thank you' gift before tonight, midnight PST.

[Deleted User Account]

themadcaplaughs, on 30 April 2012 - 12:56 PM, said:

Word on the street (i.e. someone at Netphoria who happened to ask one of the TopSpin people on the phone) claims the first side is the instrumental version of "Frail and Bedazzled" and the other side is "Barbed Wire."

:drama:/>

[standing]

themadcaplaughs, on 30 April 2012 - 12:56 PM, said:

Word on the street (i.e. someone at Netphoria who happened to ask one of the TopSpin people on the phone) claims the first side is the instrumental version of "Frail and Bedazzled" and the other side is "Barbed Wire."

if this is true, I'm gonna homicide. j/k. in a way I hope it is true. then it will be an easy decision to sell it.

[thirtyfour]

themadcaplaughs, on 30 April 2012 - 12:56 PM, said:

Word on the street (i.e. someone at Netphoria who happened to ask one of the TopSpin people on the phone) claims the first side is the instrumental version of "Frail and Bedazzled" and the other side is "Barbed Wire."

It's a flexi- I highly doubt it'll be 2-sided.

[davidp2007]

thirtyfour, on 30 April 2012 - 07:04 PM, said:

It's a flexi- I highly doubt it'll be 2-sided.

Yeah. I also doubt they will give a flexi of stuff that was already released for free digitally.

[MonteLDS]

thirtyfour, on 30 April 2012 - 07:04 PM, said:

It's a flexi- I highly doubt it'll be 2-sided.

true

davidp2007, on 30 April 2012 - 07:15 PM, said:

Yeah. I also doubt they will give a flexi of stuff that was already released for free digitally.

true

[standing]

so Monte, if you know what it is, would you mind telling us when it will ship?

also, if Monte knows what it is, I'm concerned at how good it will be; because hes already risked giving it away by vowing to make sure everyone gets a copy.

[Raoul]

how do you apply for this? I didn't receive an email for it and can't find a link anywhere - wtf?? Are you only going to get this is you hang on this board 24/7 or something?

Someone please advise where we go to get this thing? Was i meant to get an email on this?

[.absof.]

You had to 'apply' by pre-ordering either Gish or Siamese Dream last October(?). If you didn't do that then...

CoolAsIceCream, on 26 April 2012 - 05:44 AM, said:

NO GIFT FOR YOU!

[amu1167]

standing, on 30 April 2012 - 07:39 PM, said:

also, if Monte knows what it is, I'm concerned at how good it will be; because hes already risked giving it away by vowing to make sure everyone gets a copy.

It's a new acoustic love ballad entitled "Tr00 Fans" with your name sung in it... ;)/>

[cleric]

MonteLDS, on 30 April 2012 - 07:33 PM, said:

true

*cringe* implying you know and keeping it a secret is sooo cringeworthy.

[Raoul]

.absof., on 01 May 2012 - 12:36 AM, said:

You had to 'apply' by pre-ordering either Gish or Siamese Dream last October(?). If you didn't do that then...

I did pre-order both, so where do i apply? Who do i contact if i did not receive an email?

Pretty offensive to be left off this considering the circumstances

[davidp2007]

Raoul, on 01 May 2012 - 01:30 AM, said:

I did pre-order both, so where do i apply? Who do i contact if i did not receive an email?

Pretty offensive to be left off this considering the circumstances

Did you pre-order them through the official SP site? I would not be able to claim the bonus myself because mine were pre-ordered through Amazon. You would contact TopSpin with your order number if you ordered through the official SP site. There is a link that was provided a few pages back I think.

[Raoul]

davidp2007, on 01 May 2012 - 01:47 AM, said:

Did you pre-order them through the official SP site? I would not be able to claim the bonus myself because mine were pre-ordered through Amazon. You would contact TopSpin with your order number if you ordered through the official SP site. There is a link that was provided a few pages back I think.

yes this website - very frustrating

[davidp2007]

That sucks. I know that people who didn't even pre-order it had got the e-mail (not that they could claim it), but I haven't been getting the e-mails even though I'm on the mailing list too.

[.absof.]

Raoul, on 01 May 2012 - 01:50 AM, said:

yes this website - very frustrating

I just PM'd you the link. You will need to track down your original order number though..

[davidp2007]

MonteLDS, on 24 April 2012 - 02:28 PM, said:

this is what you should do

https://app.topspin....unt/help_public

go to that site and there submit your issue. Make sure to chose "account management" as your issue type

Okay i got it to work

close all open browsers. and reload the order page. (NOTE you may have to type a fake email address or an alt address if you get the error the email address is already in use.. but don't worry a fake one won't matter)

Once you get to the order page everything should go smoothly. let me know if you have issues.

you will get an email to confirm your order

Here is the link Monte provided for getting in touch with TopSpin if you have any issues. Apparently the deadline was supposed to be a few hours ago. Hopefully they will be willing to work it out with you, since you were supposed to get the e-mail.

[CoolAsIceCream]

CoolAsIceCream, on 24 April 2012 - 12:15 PM, said:

oh, and i wanna know, does it work for people who cancelled their order?

has this question been answered yet?

[davidp2007]

CoolAsIceCream, on 01 May 2012 - 02:14 AM, said:

has this question been answered yet?

Nope, it hasn't. I think if you were so frustrated with the massive delay and were forced to cancel, you guys should get it too. It's unacceptable. I kind of figured there would be issues with TopSpin so I opted out of getting it from them entirely. That and the shipping costs.

[cordade83]

PRODUCT QTY COST
SPRC Limited Edition Flexidisc: SPRC Limited Edition Flexidisc 1 $0.00
This product is fulfilled by Topspin Fulfillment. Please contact them if you have questions about your shipment.

SUBTOTAL: $0.00
TAX: $0.00

TOTAL: $0.00
* Charges will appear as Topspin Media on your credit card statement

SHIPPING
PRODUCT STATUS TRACKING # SHIP DATE
Limited Edition Flexidisc shipped LN275928148US 2012-04-30



Ohhh Yessssssssss!!!!!!! :cheers:/> :cheers:/> :cheers:/>

[calla lily]

according to top spin and usps my gift was shipped out yesterday

[MonteLDS]

Interesting.. So apparently my item will show up today or tomorrow.

And i would suspect someone who lives in the LA County is likely to get it today.

[MonteLDS]

CoolAsIceCream, on 24 April 2012 - 12:15 PM, said:

oh, and i wanna know, does it work for people who cancelled their order?

if you found out the link and put in a cancel order # I have heard it worked.

[odracir]

Status here is still: Pending.
I'll check back later.

[breathesgelatin]

MonteLDS, on 01 May 2012 - 06:25 AM, said:

if you found out the link and put in a cancel order # I have heard it worked.

I have seen reports to the contrary, too. Not sure what is going on.

http://hipstersunite.../#comment-41587

[MonteLDS]

breathesgelatin, on 01 May 2012 - 06:40 AM, said:

I have seen reports to the contrary, too. Not sure what is going on.

http://hipstersunite.../#comment-41587

Susan, I have also heard of people who canceled their pre-order with the reissue but still got the reissue and their money back. I know that may sound funny but some people will be able to get it because of lack of oversight.

[breathesgelatin]

MonteLDS, on 01 May 2012 - 08:07 AM, said:

Susan, I have also heard of people who canceled their pre-order with the reissue but still got the reissue and their money back. I know that may sound funny but some people will be able to get it because of lack of oversight.

That makes sense. Didn't one person on this forum report attempting to cancel their order, getting a refund, and then they received TWO shipments of their order? I seem to recall that. So I guess for people who successfully cancelled their order and were never shipped any products, perhaps they were not eligible.