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28 July 2012 - 07:35 AMI complained via twitter and the head of operations said he would personally see it was taken care of in the next 24 hours or at least get back to me and tell me where it stands. 24 hours later and nothing still. If you have their number I would love to have it. I can not find it anywhere. So frustrating that I have to hound them like this.
Its been nearly two weeks and I still don't have a working download if Pices Iscariot in the "HiFi" sound they are advertising on the site. One of their sent me a link that only had disc1, when I told him about this, he said the download does not come with the second disc of 17 tracks. That was a flagrant lie, even TopSpin's own store clearly shows that the download comes with the album, plus 17 tracks. When I sent him screenshots of their store and my receipt showing that, he apparently passed my case off to another customer service rep. She sent me a new link immediately... which then lead me to an error page that said the download limit has been exceeded. I sent her an email back saying the download doesnt work, that was 4 days ago. I feel like the only way to get a proper download is to either pirate or buy another copy, neither option appeals to me. If you guys have a phone number for them I would love to have it as well.
24 July 2012 - 04:10 AMAfter a week of emails back and forth to Topspin, I still don't have a proper download link for the "Hi-Fidelity" digital package. First I got that same download that only had the cassette tracks like everyone else, but I never got that email with the corrected links like others on the board. I sent an email asking for a new link, the new link didn't even have the 24/44 files, I only got CD quality 16/44 tracks. I sent another email asking for the correct link, this one had 24/44 files, but only disc 1, not disc 2, and no cassette bonus tracks. I understand screwing up a physical shipment or manufacturing errors, but how can they screw up a simple download link so badly? Has anyone other than me had a hard time getting their download?
06 June 2012 - 06:29 AMThank you, that is very helpful. I assume that one would certainly want a high quality soundcard for their PC that is capable of not only playing the source audio files but truly delivering the quality the files should provide beyond typical CD or mp3 quality. Ditto for any mp3 player....
If there is a link that I'm missing to understand more about the source audio files and the recommended playback requirements I would love to see it.
Playback is actually pretty simple, I personally user winamp for all of my music, but I think VLC might be the most popular at the moment. Either player will be able to handle high quality music files without issue. You don't really need a high end sound card to playback source audio, integrated audio solutions on PCs have gotten so much better over the years that its reached the point where sound cards are now mostly a niche product. The only thing you will need to do to ensure that you are playing back the files properly is to check the settings on your current audio device. By default sound playback is set for 16bit 44khz sound on most PCs (CD quality) but most systems made within the past few years should be able to go at least as high as 24bit 48khz sound (DVD quality). Some sound cards can go even further. To check your settings follow the instructions in the link: http://www.ehow.com/...ings-vista.html It says that its for windows vista but the process is similar for XP and Windows 7. Step 6 is the one that takes you the page where you can change sound quality.
05 June 2012 - 10:43 AMAgreed. Any idea how the typical lossless files (from CD or download) compare to the 'source audio' download option that is higher priced and being offered by SP with Oceania?
CD's are typically made with 16 bit 44 khz sound. I'm guessing the source audio is going to come in 24 bit 96 khz sound, which seems to be the most accepted standard for "HD" music and thats also the format the Gish and Siamese Dream audiophile downloads were available in. On good speakers or headphones you will be able to hear the difference in sound quality. The same goes for listening to a standard mp3 vs. the original CD.
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